Refund policy

Return Eligibility

We accept returns of eligible merchandise when:

You contact us within 7 days of delivery to request a return;
The merchandise is unused, unworn, unaltered, and in its original condition and packaging; and
The approved return is shipped back within 14 days after return authorization is provided.

Please contact us at beadsourceorders@gmail.com before mailing a return. Returns sent without prior authorization may not be accepted.

Final-Sale Merchandise

The following merchandise is final sale and cannot be returned or exchanged:

Chain, including chain cut to a customer-selected length;
Earrings and earring components sold as finished earrings, for hygiene reasons;
Custom, personalized, altered, or specially ordered merchandise;
Clearance or final-sale merchandise; and
Merchandise that has been used, worn, cut, damaged, altered, or removed from its original packaging when the packaging is necessary to resell the item.

ALL CHAIN AND EARRING SALES ARE FINAL.

The final-sale status of an item will also be identified on the applicable product page whenever possible.

Return Shipping and Refunds

Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.

Original shipping charges, expedited shipping charges, customs duties, and import fees are non-refundable.

We recommend using a trackable and insured return-shipping method. Bead Source Inc. is not responsible for return packages that are lost or damaged before reaching us.

Approved refunds will be issued to the original payment method after the returned merchandise has been received and inspected. Please allow 3-5 business days for the refund to be processed. Your bank or card issuer may require additional time to post the refund.

Items returned in an ineligible condition may be refused or may receive a partial refund reflecting any loss in value.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, or different from what you ordered, contact us at beadsourceorders@gmail.com within 7 days of delivery. Include your order number and clear photographs of the item, packaging, and shipping label.

We will review the issue and, when appropriate, arrange a replacement, refund, store credit, or other resolution at no additional shipping cost to you.

Minor variations in color, size, finish, texture, or appearance that are inherent in beads, stones, crystals, metals, handmade products, or computer-screen displays are not necessarily considered defects.

Packages Marked “Delivered” but Not Received

Carrier tracking may occasionally show a package as delivered before it is physically received. Please allow up to two business days, check around the delivery location, ask household members or neighbors, and contact the local carrier office.

If the package still cannot be located, contact us so we can assist you in reviewing the tracking information and, when available, initiating a carrier inquiry.

Bead Source Inc. is not responsible for theft, loss, or misdelivery after a carrier confirms delivery to the address provided at checkout. Refunds and replacements are not guaranteed for packages marked as delivered. Claims will be evaluated individually based on the tracking information, carrier findings, shipping method, and surrounding circumstances.

Customers may select an insured or signature-required shipping service at checkout when available for additional protection.

Packages Lost in Transit

If tracking has not updated for an extended period or the carrier confirms that a package was lost before delivery, please contact us. We will work with the carrier and determine whether a replacement, refund, or shipping claim is appropriate.

Carrier investigations may need to be completed before a replacement or refund can be issued.

Exchanges

To request an exchange, contact us within the applicable return period. Exchanges are subject to product availability.

Customers are responsible for return shipping and any shipping charges for the replacement item unless the original item was damaged, defective, or incorrect. For faster service, we may recommend returning the original item for a refund and placing a new order.