Shipping policy

Order Processing

Most orders are prepared and shipped within 1-2 business days after payment is received. Processing times may vary for large orders, special orders, and certain products. Any item-specific processing time will be shown on the product page.

Business days do not include weekends or holidays. Orders placed after business hours will begin processing on the next business day.

You will receive a shipping confirmation email with tracking information once your order has been shipped.

Shipping and Delivery Estimates

Shipping rates and available delivery methods are displayed at checkout based on the destination, package size, and selected carrier.

Estimated delivery times begin after an order has been processed and shipped. Delivery estimates are provided by the shipping carrier and are not guaranteed. Weather, holidays, customs processing, carrier disruptions, and other circumstances outside our control may result in delays.

International orders may take several weeks to arrive depending on the destination and customs processing. Please review the estimated delivery timeframe shown at checkout before completing your purchase.

Customs, Duties, and Import Taxes

International customers are responsible for any customs duties, import taxes, brokerage charges, or other fees imposed by the destination country.

These charges are not included in the purchase price or shipping cost collected by Bead Source Inc. We are not responsible for delays caused by customs or for packages that are refused because customs charges were not paid.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

Please contact us as soon as possible if you notice an error. We will make reasonable efforts to update the address before the order ships, but changes cannot be guaranteed once an order has entered processing.

Additional shipping charges resulting from an incorrect address, refused delivery, or an unclaimed package are the customer’s responsibility.

Order Cancellations

Please contact us as soon as possible to request a cancellation. Orders may be canceled only if they have not already been processed, cut, packaged, or shipped.

Custom-cut chain and other made-to-order or specially prepared merchandise cannot be canceled once preparation has begun.